Terms and Conditions of Use
Last updated: 07/07/2025
The website www.otobail.com is published by:
Company name: Number 1 Car
Activity: Car rental without driver, intended for the tourism sector
Head office address: Shop No. 3, Avenue Ibn Khatib, Lots Iraqi RCE Sofia, Rue Moulay Abdesslam Ben Mchich, Fès, Morocco
Contact email: contact@otobail.com
These General Terms and Conditions of Use and Sale (GTCUS) define the rights and obligations of the parties in the context of the use of the website www.otobail.com and any online vehicle booking.
They apply without restriction or reservation to all users and customers of the site.
Any order or reservation made on the site implies full and unconditional acceptance of these terms.
Number 1 Car offers vehicle rentals without a driver to individuals or professionals, primarily for tourism-related purposes.
The available vehicles, their features, pricing, options, rental conditions, and availability are described as accurately as possible on the site. However, discrepancies or errors may occur and shall not incur the liability of Number 1 Car.
Bookings are made directly through the website www.otobail.com. The customer selects the vehicle, rental duration, pick-up and drop-off dates and locations.
The booking becomes firm and final only after:
Confirmation of vehicle availability by Number 1 Car
Receipt of a written confirmation by email
Payment of a deposit or full amount as specified
Number 1 Car reserves the right to refuse any reservation in case of non-compliance with its general terms, non-payment, or abusive behavior.
Prices displayed on the site are in Moroccan dirhams (MAD), including all taxes.
They include:
Daily rental rate
Mandatory third-party liability insurance
Additional fees may apply for:
Optional extras (GPS, baby seat, additional driver, etc.)
Delivery/pick-up outside designated hours or areas
Late returns or damage to the vehicle
These charges are clearly stated before confirming the order.
Payment can be made online or at the agency, depending on available options:
Secure payment by credit card
Payment of a deposit at booking, with the balance due upon vehicle delivery
Cash accepted only at the agency, within legal limits
An invoice can be issued upon customer request.
Vehicles are handed over to the customer at the agreed date, time, and location. A vehicle inspection, condition report, and presentation of required documents (license, ID, security deposit) are mandatory.
Any delay or no-show may result in the cancellation of the reservation without refund.
In accordance with regulations, the right of withdrawal does not apply to vehicle rental services scheduled for a specific date.
All cancellations must be made by email at least 48 hours before the rental start date.
After this period, a cancellation fee of 30% of the total amount may be charged.
In case of no-show, the full amount remains due.
Number 1 Car commits to providing vehicles in perfect working condition, regularly maintained, and insured in accordance with the law.
The customer is responsible for the vehicle during the entire rental period. Any damage, offense, or accident must be reported immediately.
The insurance policies do not cover prohibited uses or gross negligence (e.g., driving under the influence, violating traffic laws, subletting the vehicle, etc.).
Number 1 Car disclaims any responsibility for lost personal belongings left in the vehicle.
Data collected on www.otobail.com is processed in accordance with Moroccan Law No. 09-08 and the GDPR, when applicable.
It is used exclusively for:
Managing bookings
Customer relationship management
Sending commercial information if consent is given
In accordance with the law, each user has the right to access, correct, object to, or delete their data by sending a request to: contact@otobail.com
All content on the www.otobail.com website (texts, images, logos, videos, code, etc.) is protected by current intellectual property laws.
Any reproduction, distribution, or unauthorized use is strictly prohibited without prior written consent.
Number 1 Car shall not be held liable for any failure to fulfill its contractual obligations due to an event of force majeure: natural disasters, riots, strikes, IT failures, etc.
These GTCUS are governed by Moroccan law.
In case of dispute, the parties agree to seek an amicable solution.
Failing that, the courts of Fès shall have exclusive jurisdiction.
By accessing the website or making a reservation, the customer acknowledges having read, understood, and unconditionally accepted these General Terms and Conditions of Use and Sale.